Salesforce Implementation

Experience a tailored approach to Salesforce. Our experts analyze your business challenges and recommend the best-suited solution. We conduct a thorough readiness assessment and provide a clear roadmap for successful implementation.

Salesforce Enhancement

Our process begins with a thorough assessment of your current state. We then work with you to develop a roadmap for Salesforce enhancements, define key success metrics, and establish a lean delivery framework to ensure efficient and effective implementation.

Salesforce Migration

Need to migrate your Salesforce data? Our experts can help. We specialize in data migrations, including transitions from Classic to Lightning, ensuring a smooth and successful outcome.

Onward Managed Services & Support

Digital transformation initiatives can be costly and require ongoing maintenance as your business evolves. Fynaxis's Advisory and Managed Services (AMS) are designed to maximize your return on investment. We prioritize your organization's end-user needs and business goals, providing tailored services that alleviate the need for extensive internal resources. Our AMS ensures your digital transformation remains valuable and effective over the long term.

As a Salesforce Managed Services Partner, we go beyond initial implementation. We provide ongoing support and guidance to ensure your Salesforce investment delivers continued value. Our services include:

Post-implementation Enhancements: We work with you to continuously improve your Salesforce platform by implementing new features, optimizing existing processes, and integrating with other systems to enhance functionality and user experience.
Strategic Recommendations: Based on our deep understanding of Salesforce and best practices, we provide ongoing strategic recommendations to optimize your Salesforce usage, identify areas for improvement, and maximize your return on investment.

We are committed to your long-term success and strive to be your trusted advisor in all things Salesforce.

Flexible partnership

Our flexible partnership structure empowers you to adapt to evolving business needs. Onward can seamlessly pivot as your priorities change, ensuring your success in a dynamic environment.

Our Service Highlights

We provide expert guidance to help you leverage Salesforce to achieve your business objectives. Our advisory services focus on strategic planning, roadmap development, and best practices to optimize your Salesforce investment and drive success.

OurSalesforce Advisory Services

Salesforce strategy development: We guide you in developing a comprehensive roadmap for Salesforce success, outlining key milestones and metrics to measure your progress.
Salesforce Health Check: Our expert assessments identify areas for improvement within your Salesforce environment, ensuring optimal performance and maximizing your ROI.
Strategic Roadmap Development: We help you develop a comprehensive Salesforce strategy that aligns with your business goals and drives sustainable growth.

Basic Managed Services

Admin Support: Our Admin Support services encompass essential functions like user management, including user provisioning, de-provisioning, and role-based access control through the careful management of security profiles and permissions.
Business as Usual (BAU) Support: Our Business as Usual (BAU) Support encompasses a comprehensive range of activities, including managing user profiles and security, resolving data issues, and ensuring optimal production functionality. We adhere to Service Level Agreements (SLAs) with response times driven by issue severity. Our support includes debugging errors, providing code fixes, and addressing product-related escalations, ensuring the smooth and uninterrupted operation of your systems.
Root Cause Analysis (Severity 1): For escalated and recurring issues, we conduct comprehensive Root Cause Analysis to identify the underlying problems. This analysis allows us to develop and recommend long-term fixes, preventing future occurrences and improving overall system stability and efficiency.

Advanced Managed Services

Continuous Improvement & Support: We offer comprehensive support, including Planned Release Support, custom configurations and development, and the creation of insightful reports and analytics to drive data-driven decision-making.
Change Identification: In-depth ticket analysis allows us to identify if an issue requires a change or if existing processes need adjustment. We analyze trends within tickets to suggest process improvements and optimize workflows.
Root Cause Analysis (Severity 2,3,4): For escalated and recurring issues, we conduct comprehensive Root Cause Analysis to identify the underlying problems. This analysis allows us to develop and recommend long-term fixes, preventing future occurrences and improving overall system stability and efficiency.
Consultative Support: By carefully analyzing trends and patterns within recurring issues, we proactively identify and address root causes. This proactive approach enables us to implement permanent fixes and preventative measures, ultimately improving system stability and minimizing future disruptions.