Field Service Management

Optimize and satisfy, both in the office and in the field, with Salesforce Field Service.

Field Service implementation in Halifax, Nova Scotia

Fynaxis & your Field Service implementation

We are digital experience experts first and Salesforce implementers second. Our focus is on seamless product implementation, empowering field technicians, optimizing management processes, and enhancing the overall customer experience that comes with investing in new technology. With our unique Fynaxis Field Service Scheduling Packages, we ensure your success in streamlining operations and driving efficiency.

With Salesforce’s Field Service Scheduling, businesses can streamline their mobile field service operations and optimize resource allocation, ensuring that the right technician is dispatched to the right location at the right time. Work Order Management becomes more efficient with service appointment optimization, enabling organizations to manage appointments seamlessly and improve service delivery.

Field Technician Tracking is made simple with real-time updates on technician locations and job statuses, empowering managers to adjust resources quickly and effectively. Salesforce's Field Service Automation ensures that your processes are automated, from dispatch to invoicing, reducing manual intervention and minimizing errors. Connected Field Service integrates data from various systems, creating a unified view of your operations, while the Field Service Mobile App ensures that field technicians have all the information they need, directly in the palm of their hands.

Salesforce's Field Service Lightning enhances field operations automation, enabling technicians to manage their schedules, receive updates, and close work orders efficiently. By leveraging predictive maintenance and predictive service management, you can proactively address issues before they arise, minimizing downtime and improving customer satisfaction.

With field service analytics powered by Salesforce, you gain actionable insights into performance, helping to drive field service optimization. Additionally, remote assistance tools allow for on-demand support, enabling technicians to resolve complex issues without having to visit the site.

Integrating these solutions with Service Cloud provides a comprehensive platform that empowers teams to manage and optimize every aspect of field service, ensuring that your operations run smoothly and your customers receive the best service possible.

Salesforce Field Service

Salesforce Field Service (SFS), built as an extension of Service Cloud, integrates seamlessly within the Salesforce platform to provide real-time visibility into your mobile operations and workforce management. This comprehensive solution is tailored for all supply chain stakeholders, offering a unified communication channel for field technicians, dispatchers, managers, and service agents. It helps optimize the management of work orders, service appointments, and reports, ensuring smoother operations and enhanced service delivery across your organization.

SFS Migrations

ClickSoftware legacy solutions have reached their end-of-life, and organizations that delay migrating to a new system risk losing access to critical support. While transitioning your entire Field Service organization to a new platform can be a significant challenge, it opens up a wealth of new opportunities in today’s digital landscape. Our team of experts, with firsthand field service experience, has successfully assisted numerous ClickSoftware customers in migrating to the Salesforce Platform, ensuring a smooth and effective transition that empowers your organization to stay ahead in the evolving digital world.

Field Service Edge End-of-Life

ClickSoftware Field Service Edge (FSE) will reach its end of life (EOL) on December 31st, 2026. As a cloud-based solution, extending FSE’s functionality beyond this date is highly limited, making early preparation for a replacement critical to avoid risks such as data loss and functionality gaps. Fynaxis is here to guide you through the transition. With our deep expertise in ClickSoftware FSE, we can assess your current solution and implement a base configuration in Salesforce Field Service that minimizes disruption for your team. Using our proprietary tools, we streamline the migration process, saving both time and resources while ensuring a seamless transition.