Watch. Act. Report.
A retainer with rhythm — not just a queue of tickets.
Three situations where ongoing partnership beats firefighting.
90 days of post-cutover hypercare is wrapping up. Your dispatcher loves the new tool, but you don't yet have an internal Salesforce team to keep it running. You need cover while you hire — or you need to skip the hire.
Your senior admin took an offer. The replacement is months away. Tickets are stacking up, two custom triggers fail intermittently, and the next Salesforce release lands in 6 weeks. You need an experienced team to plug the gap.
You have a great admin closing tickets all day. But there's no time for the architecture work — release readiness, technical debt, the next-quarter improvement sprint. You need architect-level cover to escape the ticket-only treadmill.
A retainer with rhythm — not just a queue of tickets.
Real partnership, not a help-desk ticket queue with delusions.
An architect, a senior admin, and an escalation point — all named, all reachable. Not an offshore queue. Not a ticket-routing AI. The same humans who learn your operation and stay long enough to be useful.
Written report each month: release readiness, technical debt items, security posture (Salesforce Health Check), ticket aging, top risks. Yours to share with the CIO, the audit committee, or your board.
A retainer that only closes tickets is a freelancer. Every quarter we run a 2-week sprint shipping the things tickets can't — release upgrades, technical debt paydown, the integration you've been deferring.
Three releases per year — Spring, Summer, Winter — each tracked. We test in sandbox, flag features that affect your FSL setup, surface deprecations early, and write the release-impact note before the production push.
Critical: 2 hours. High: 8 hours. Standard: 24 hours. Written into the contract. Reviewed monthly. We're not the cheapest retainer on the market because we're not running an offshore arbitrage queue.
Runbook, admin guide, ERD, integration map — kept current as the platform evolves. So if you ever bring it in-house, you can. We don't hold the operating knowledge hostage.
Three retainer tiers. Pick the one that matches where you are.
Senior admin only. Ticket queue, release management, monthly health report. Best for organisations who closed their first FSL build and need cover before hiring internally.
Admin + named architect. Quarterly improvement sprints, technical debt paydown, tighter SLA, yearly architecture review. The retainer that pays for itself by the third quarter.
Embedded fractional team — architect, admin, optional onsite days, board-level reporting. For platform-bet operations where Salesforce is core to the P&L.
Start with a 30-minute working session. We'll review your current platform state and recommend which tier fits — including saying so if managed services isn't right for you yet.
Book a 30-min review