Customer Stories

Salesforce Field Service in the wild

Anonymized engagement stories — real implementations, real numbers, real Salesforce features. The customer logos stay confidential; the outcomes don't.

HVAC & Facilities Management Middle East 16 weeks

Middle East commercial HVAC & facilities contractor — turning chiller service contracts into a renewal machine

PM coverage was 82% and slipping — and in a Middle East summer a missed chiller service is a tower full of angry tenants. We rebuilt the contract → maintenance plan → mobile checklist spine on Salesforce Field Service, and the renewal call started writing itself.

refrigerant-log compliance

Read the story

Heavy Equipment & Industrial Machinery Middle East 20 weeks

Middle East crane & heavy-equipment dealer — Asset 360 stops $420K of warranty leakage

Third-party inspections were lapsing on a construction boom that couldn't afford downtime. Service trucks rolled to remote desert jobsites without the right cylinder a quarter of the time. Warranty leakage was bleeding margin. We rebuilt the asset book and the truck-load process — and the leakage stopped.

94%

on-time inspections

$420K

warranty leakage saved

+16%

first-visit completion

+11%

parts revenue

Read the story

Want to be the next story?

We work with one or two new lighthouse customers per quarter. Tell us about your operation — we'll show you what Salesforce Field Service looks like running on it.

Book a 30-min review